If you’ve ever spoken to a homebuyer post-possession, chances are you’ve heard something like: “We were left on our own after the final payment.” From paperwork chaos and unanswered calls to complete radio silence post-handover, the journey after buying a home often feels like being dropped off at the edge of the unknown.

But what if the experience didn’t end at the handover? What if it began there?

At Goyal Properties, that’s exactly what happens. Enter the HEY Team, a rare and refreshingly real initiative designed to make your home possession process smooth, personal, and truly unforgettable, and HEY isn’t just a catchy name, it stands for what matters most: Home. Experience. You.

Let’s explore why this initiative is setting a new national standard in post-sales care, and how Goyal Properties is among the very few developers in the country with a full-fledged team dedicated solely to ensuring your move-in experience is seamless.

The Story Behind HEY: Home, Experience & You

Every builder promises a house, but Goyal Properties promises something more: a sense of belonging.

The HEY Team was born from a single thought: The journey doesn’t end once the keys are handed over. That’s when the relationship truly begins.

Spearheaded by Director Preriit Goyal, HEY isn’t an afterthought; it’s a philosophy. While most developers part ways with the customer after booking, Goyal Properties made a conscious, strategic decision to create a dedicated, full-time team focused entirely on home possession and post-possession support because taking care of the customer after the sale isn’t just noble, it’s necessary.

What Does HEY Mean?

The initiative is rooted in three pillars:

Home

Possession is made hassle-free and heartwarming, from paperwork to personalised walkthroughs.

Experience

Every step is seamless, transparent, and thoughtfully crafted to bring joy.

You

The process is centred around the buyer, not the builder. From your first call to long after you move in, you are the priority.

Why the HEY Team Stands Out Nationwide

Most real estate brands claim to be customer-first. Very few act on it.

Goyal Properties is one of the few developers in India to have a dedicated post-possession team, because few are actually willing to invest time, energy, and leadership in taking care of customers after the sale is done.

Here’s how HEY redefines care:

1. Director-Led, Not Delegated

At most companies, post-possession is pushed to junior teams or handled reactively.
But the HEY Team is led by Director Preriit Goyal himself, a rare commitment that reflects how deeply this initiative is woven into the company’s DNA. It’s not symbolic, it’s operational, hands-on, and heartfelt.

2. Available 24/7, Not Just on Paper

Whether it’s a late-night concern or a mid-morning query about fittings, real humans from the HEY Team are available at all times. No bots. No tickets. Just real-time support from real people who care.

3. From Handovers to Heartfelt Moments

Possession isn’t just a delivery, it’s a celebration.
Expect thoughtful gestures, walkthroughs, and a warm welcome that feels less like an exit and more like an entry into something meaningful.

4. Support That Stays

Moving in brings new challenges. Whether it’s electricity, society registration, plumbing, or a simple question, you won’t be left to figure it out on your own. The HEY Team stays connected, weeks, months, even years after handover.

5. Community + Sustainability: Planting Values

HEY is also deeply involved in Goyal Properties’ community initiatives like “Planting Values,” fostering environmental awareness and togetherness among residents.

From green drives to sustainable living workshops, the team helps residents live not just well, but responsibly.

A New Standard in After-Sales Care

Before Possession

• One-on-one walkthroughs
• Clarification on documentation
• Proactive communication
• Personalised guidance for all queries
  

During Possession

• Warm welcome
• Thoughtful surprises
• Detailed handover
• Zero stress, full support
  

After Possession

• On-call assistance
• Real people to help with real-life challenges
• Friendly check-ins, not just formalities
  

HEY = Home + Experience + You

This isn’t just a tagline. This is Goyal Properties putting the customer at the centre of everything they do. HEY isn’t a service desk, it’s a long-term relationship. It doesn’t just handle complaints, it prevents them. It doesn’t just support, it truly cares.

And when you walk into your new home, you don’t just see polished walls, you feel the promise of people who’ll still be there long after the ribbon is cut.

Why Homebuyers Trust Goyal Properties (And You Should Too)

Legacy of Excellence: With decades of experience, Goyal Properties has built not just homes, but trust across Pune.

Director-Led Assurance: Leadership that’s hands-on and values-driven, especially when it matters most.

Green-Certified Homes: Sustainability is a cornerstone, not a side note.

Human-First Philosophy: Every process, person, and property is built around care.

The HEY Team Advantage: One of India’s very few developers with a full-scale post-possession team.

Final Word: Your Home Is Just the Beginning

Most developers celebrate the sale. Goyal Properties celebrates the relationship.
The HEY Team is proof that service shouldn’t stop at possession; it should evolve into partnership. So if you’re looking for more than just a builder, and more than just a home, it’s time to say HEY to a better way.